| M7CL Version 2.2 Freezing Problem [message #465868] |
Thu, 27 August 2009 02:40  |
 Doug Alvey
Messages: 1
Registered: June 2009
Location: Walnut Creek, CA |
Newbie |
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This evening I was running a dress rehearsal for a show at my theatre and in the middle of one of the musical numbers my M7CL froze on me. I just upgraded to V2.2 yesterday and wanted to know if anyone else has experienced this. It did it when I was not touching the board and not in the process of recalling anything. Any channel with the fader up was still putting audio through but any that were down stayed down. And the screen was responsive to touch but the mains meter was frozen at the level when the console froze and none of the select or on buttons would respond.
Any Thoughts, This kind of scared me and i am trying to figure out if i should reload 1.7 and start a new show from scratch?
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| Re: M7CL Version 2.2 Freezing Problem [message #465890 is a reply to message #465868 ] |
Thu, 27 August 2009 07:21  |
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Milt Hathaway
Messages: 1572
Registered: April 2004 |
Has No Life |
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Mine has about 30 hours on it now with the new firmware, and I haven't seen that problem.
Try reloading the firmware. The same method used to load it the first time will work.
Also, I assume you are running the console on a UPS. If not, do that before you do anything else (including the firmware update.)
--
Milt
FitzCo Sound, Inc.
Midland, TX
http://www.fitzcosound.com
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| Re: M7CL Version 2.2 Freezing Problem [message #465914 is a reply to message #465890 ] |
Thu, 27 August 2009 08:56 |
John Ward
Messages: 413
Registered: November 2006
Location: USA |
Has No Life |
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I had the same problem with one of two consoles after upgrading. I downloaded the firmware again, reloaded it and it has been o.k. since.
Use a newly formatted small capacity USB device with no other information other than the three necessary firmware files. Apparently the download error potential is greater otherwise, or at least that is what I gathered after talking to them.
There is another thread on these forums about this if you want to search - I think it is in the lab.
"Suck It Up and Step Out. It's not the things you wish for or whine about that comes about. It's the things you passionately want in life that makes all the difference." Dr.Scott Knight
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| Re: M7CL Version 2.2 Freezing Problem [message #465949 is a reply to message #465914 ] |
Thu, 27 August 2009 10:29 |
Tim Woodworth
Messages: 60
Registered: September 2006
Location: Madison, Wisconsin |
Should Get Out More |
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We haven't seen any problems yet. We have had our M7 out on quite a few shows since upgrading, and haven't seen any issues.
"Please let go of my ears, I know what I am doing!"
www.intellasound.com
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| Re: M7CL Version 2.2 Freezing Problem [message #466039 is a reply to message #465868 ] |
Thu, 27 August 2009 15:52 |
Kevin Windrem
Messages: 160
Registered: March 2007 |
Has No Life |
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60 hours on mine since upgrade. I've loaded many scenes from version 1.7 (and previous) without problems (via Studio Manager). No issues.
Make sure you upgrade Studio Manager too if you're using it.
You CAN step around clearing memory at the end of the upgrade. DON'T!
Kevin Windrem
Sweet Spot Sound
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| Re: M7CL Version 2.2 Freezing Problem [message #466274 is a reply to message #466039 ] |
Fri, 28 August 2009 12:28 |
Arnstein Fossvik
Messages: 3
Registered: March 2009 |
Newbie |
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I experienced the same problem with our M7CL, both with the v2.01 and 2.02 firmware. I've never experienced this with v1.7, but I've heard about others who did. We sent the console to our Yamaha service centre. I wonder what they find out...
A hot tip if you experience this. When you restart; and it ask you to "Initialize memory" you can hit the "Exit" button, and your scenes will not be deleted. But all settings, user defined keys, pre/post ++ will be reset to default.
Always backup your show on a stick, before, during and after show...
[Updated on: Fri, 28 August 2009 12:29]
Arnstein Fossvik
Ace Audio
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| Re: M7CL Version 2.2 Freezing Problem [message #466349 is a reply to message #466274 ] |
Fri, 28 August 2009 15:47 |
Kevin Windrem
Messages: 160
Registered: March 2007 |
Has No Life |
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| Arnstein Fossvik wrote on Fri, 28 August 2009 10:28 |
I experienced the same problem with our M7CL, both with the v2.01 and 2.02 firmware. I've never experienced this with v1.7, but I've heard about others who did. We sent the console to our Yamaha service centre. I wonder what they find out...
A hot tip if you experience this. When you restart; and it ask you to "Initialize memory" you can hit the "Exit" button, and your scenes will not be deleted. But all settings, user defined keys, pre/post ++ will be reset to default.
Always backup your show on a stick, before, during and after show...
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Yes you CAN bypass initializing scene memories after loading software but it's not recommended and could be the source of crashes.
Archive the entire config first then upgrade software and reload the config.
Kevin Windrem
Sweet Spot Sound
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| Re: M7CL Version 2.2 Freezing Problem [message #466794 is a reply to message #466274 ] |
Sun, 30 August 2009 05:03 |
Arnstein Fossvik
Messages: 3
Registered: March 2009 |
Newbie |
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| Arnstein Fossvik wrote on Fri, 28 August 2009 19:28 |
A hot tip if you experience this. When you restart; and it ask you to "Initialize memory" you can hit the "Exit" button, and your scenes will not be deleted. But all settings, user defined keys, pre/post ++ will be reset to default.
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I quote my self...
Of course you need to initialize all memory after you upgrade the firmware. What I was referring to; if you get a "freez", you have to restart the console to get it working properly again. But in the start up you'll be asked to "initialize memory". Now you can hit the "exit", if you haven't backup your show. And after the show is over you maybe can try to reinstall the firmware and initialize all memory.
Arnstein Fossvik
Ace Audio
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| Re: M7CL Version 2.2 Freezing Problem [message #466872 is a reply to message #465868 ] |
Sun, 30 August 2009 13:51 |
John Heinz
Messages: 96
Registered: May 2004
Location: Atlantic City,NJ |
Nothing Better To Do |
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Yup, just had it happen yesterday as we were ringing out monitors for Blue Oyster Cult. The console was not mine, it belonged to the house we were working at. It seemed we had to reinitialize the memory to get it to work right again. Held for the rest of the night. Kinda relieved it was not just us who experienced this problem. I wonder though, can it happen again.
John Heinz
Concert Quality Sound
www.ConcertQualitySound.com
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| Re: M7CL Version 2.2 Freezing Problem [message #466877 is a reply to message #465868 ] |
Sun, 30 August 2009 14:08 |
Kevin Windrem
Messages: 160
Registered: March 2007 |
Has No Life |
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I'm wondering if those experiencing freezes did not initialize memory as part of the installation process. If you've had a freeze let us know whether or not you initialized memory during the upgrade.
I did initialize memory and haven't had any freezes, but that doesn't necessarily prove anything.
There's another possibility: a bug in loading configs from earlier formats. I don't use the USB memory. Rather, I use Studio Manager to load configs and scenes. So that's another variable. I did load a config using USB last weekend and didn't have problems, but am not sure what version it was. It was for Asleep at the Wheel. It's possible they have upgraded their console and USB files to v2 but don't know for sure.
Kevin Windrem
Sweet Spot Sound
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| Re: M7CL Version 2.2 Freezing Problem [message #466905 is a reply to message #466877 ] |
Sun, 30 August 2009 15:46 |
John Ward
Messages: 413
Registered: November 2006
Location: USA |
Has No Life |
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In my case, yes - the consoles were initialized. Again - two upgraded at the same time in exactly the same manner, only one froze.
I would think it is a data transfer issue. Since Yamaha suggests things like using a USB device with no other data stored, using a stick with no greater than 2 Gb, etc. it just seems to me that the stars might have to be in perfect alignment for an error-free data transfer.
So far only the one console / one time freeze. It's been problem free now for eight or nine consecutive uses.
"Suck It Up and Step Out. It's not the things you wish for or whine about that comes about. It's the things you passionately want in life that makes all the difference." Dr.Scott Knight
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| Re: M7CL Version 2.2 Freezing Problem [message #468059 is a reply to message #466905 ] |
Thu, 03 September 2009 00:44 |
David Hadfield
Messages: 131
Registered: December 2005
Location: Perth Western Australia |
Has No Life |
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| John Ward wrote on Mon, 31 August 2009 04:46 |
In my case, yes - the consoles were initialized. Again - two upgraded at the same time in exactly the same manner, only one froze.
I would think it is a data transfer issue. Since Yamaha suggests things like using a USB device with no other data stored, using a stick with no greater than 2 Gb, etc. it just seems to me that the stars might have to be in perfect alignment for an error-free data transfer.
So far only the one console / one time freeze. It's been problem free now for eight or nine consecutive uses.
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I had the same issue - upgrade two consoles from the same USB (that i have used for the 3 years we have had the consoles) and one of them froze (after one day on V2.02). They both worked fine on V2.01 for a week.
Both consoles were backed up on the same USB stick and reloaded thus. There are other files on said USB and I have never encountered a problem before. I always delete old firmware files before uploading the latest.
When the console froze it self initialized on startup (i.e. red screen just like when you first upgrade to V2). If I didn't have a backup from the day before I would have lost everything. Saying that, Yamaha said to reinitialize the console and start from scratch (i.e. load nothing off USB). It has been fine for 3 weeks now.
So basically what I am saying is that it is not a firmware file corruption (as the same files were used on both consoles) and having other files on the USB should not cause issues unless you have older firmware files on it (and saying that, I am sure the console would look for the latest anyway). There is a small chance that there was an event that corrupted the M7 file when it was loaded/saved but as you can't get the thing to give you a diagnostic code I guess that we are all guessing.
If it happened to the same console twice I would be asking further questions of the manufacturer.
cheers
Dave
I work with knobs...
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| Re: M7CL Version 2.2 Freezing Problem [message #468060 is a reply to message #465868 ] |
Thu, 03 September 2009 00:58 |
Nathan Ihlenfeldt.
Messages: 71
Registered: October 2006
Location: Johannesburg, SA/Lagos, N... |
Should Get Out More |
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Hi Everyone,
Got this email from Yamaha:
Product M7CL-32/48
Subject Software Problem
Release Date 2009/09/01
Last Update 2009/09/01
Author katsuyuki makino
Dear all,
We regret to inform you that M7CL V2 freezes when the Cue key of "Monitor Fader" is pressed under specific conditions.
Symptom (with detailed conditions / how to reproduce etc. )
We have just found that M7CL V2(Firmware V2.01 and V2.02) freezes with the new function of "Using the STEREO/MONO MASTER fader to adjust the monitor output level" under the following conditions:
1. Press the FADER ASSIGN MODE button in the MONITOR screen, and select "STEREO" or "MONO".
2. Turn off and turn on the M7CL.
3. Press the CUE key of STEREO or MONO fader that you assinged at step No.1.
As a resut, M7CL freezes( all keys and faders on the panel does not respond ), and after turning off and on M7CL, current data is automatically initialized.
Oliginally, the CUE key of STEREO or MONO fader that is set as MONITOR FADER does not work, but the customer may press this key expectantly.
We have heard of the same symptom from two customers in Japan.
Cause
Perhaps, the cause will be some firmware bug. The software engineer has been investigating this problem
Countermeasure ( including schedule for temporary / permanent solution )
The temporary measure for the moment is not to press the CUE key of the Monitor Fader.( unusual operation ! )
We announced this problem at Yamaha ProAudio Grobal Site for prevent trouble.
http://www.yamahaproaudio.com/downloads/firm_soft/m7cl/m7clv 2_frm.html
New firmware is supposed to be released in 1 or 2 weeks.
we are going to update information accordingly and decided to suspend shipment for about two weeks until bug is fixed.
We are sorry for the inconvenience.
September 1, 2009
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| Re: M7CL Version 2.2 Freezing Problem [message #468499 is a reply to message #468060 ] |
Fri, 04 September 2009 08:17 |
Arnstein Fossvik
Messages: 3
Registered: March 2009 |
Newbie |
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Yey, new firmware today:) v2.03
Arnstein Fossvik
Ace Audio
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| Re: M7CL Version 2.2 Freezing Problem [message #469591 is a reply to message #468060 ] |
Tue, 08 September 2009 12:11 |
Rick Stansby
Messages: 2227
Registered: November 2004
Location: Davis, California |
Has No Life |
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Holy cow I dodged a bullet last week. We used the monitor on master fader on an important show. I don't think the ME would have been too happy if the board had crashed.
Rick
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